Confirmed technical failure
A generation that definitively fails without delivering a video returns its reserved generation to your balance. An uncertain provider response is checked before any retry, so the same job is not silently submitted twice.
Creative quality feedback
If a delivered film has a likeness or quality problem, report the specific issue with its task ID. Creative dissatisfaction is reviewed separately from a technical failure. Unlimited free regenerations are not included.
Unused purchases
Refund eligibility depends on the purchase, its usage and applicable consumer rights. Keep the original order ID when requesting review; a completed payment is not automatically reversed by leaving checkout.